Terms of Service

1. Introduction and Scope of Application

These Terms and Conditions govern the use of the website and define the rights and obligations of users who access or place orders through it.

By accessing or using the website, users fully agree to these Terms and Conditions.

These provisions apply to all sales and deliveries of products carried out within Australia through the website.

2. User Account and Responsibilities

Users may create a personal account to manage orders, addresses, and preferences.

Users must provide accurate and complete information and keep their login credentials secure. Providing false information or using third-party data without authorisation is prohibited.

We ensure the security and availability of the website within reasonable technical limits. We are not responsible for interruptions or malfunctions beyond our control.

3. Products, Availability and Pricing

Products displayed on the website are described as accurately as possible. Images are for illustrative purposes only and may differ slightly from the actual product.

All prices are listed in euros (€) and include applicable taxes in accordance with Australian tax requirements.

Product availability is based on stock at the time of ordering and may change. If a product is unavailable, customers will be informed and may choose to wait for restocking or receive a refund.

4. Orders and Payments

To place an order, users must follow the purchase procedure on the website and complete payment.

An order is considered accepted upon receipt of the order confirmation email.

Available payment methods are displayed on the website and comply with applicable security standards.

In the event of obvious errors in product descriptions or pricing, we reserve the right to cancel the order and issue a full refund.

5. Shipping and Delivery

Shipping fees are structured as follows:

• Orders under €130: €6 shipping fee.
• Orders of €130 or more: free shipping.

After payment is completed, orders are typically processed within 3–5 business days.

Processing Cut-off Time:

• Orders placed before 16:10 will be processed on the same business day.
• Orders placed after 16:10 will be processed on the next business day.
• If a public holiday occurs, processing will begin on the next business day.

After dispatch, the estimated delivery time is 5–7 business days within Australia.

More details, please refer to the store’s  Shipping Policy.

6. Order Cancellation

• Customers may request order cancellation within a maximum of 24 hours after completing the purchase, provided the order has not yet been dispatched.
• If the order has already been dispatched or the 24-hour period has expired, cancellation is no longer available. In this case, the customer may request a return in accordance with the store’s return procedure.
• Orders containing items made to specific customer requirements cannot be cancelled once confirmed, in line with Australian Consumer Law provisions regarding customised goods.

More details, please refer to the store’s  Order Cancellation Policy.

7. Returns and Refunds

Customers may request a return within 20 days from the date of delivery.

• The right of return applies only to items that are unused, undamaged, and returned in their original packaging, including all accessories provided.
• Direct exchanges are not available. Due to the nature of furniture products and related logistics arrangements, all requests are processed as separate returns to ensure a structured and secure process. If customers wish to obtain an alternative item, a new order must be placed through the website.
• Products made to specific customer requirements are excluded from the right of return in accordance with the Competition and Consumer Act 2010 (Australian Consumer Law).

After returned items are received and verified, refunds will be processed within 2–6 business days.

• Refunds will be issued using the same payment method as the original order unless otherwise agreed.
• The actual time for funds to be credited depends on the payment provider.

More details, please refer to the store’s  Return, Exchange, or Refund Policy.

8. Personal Data Protection

Order-related data may be retained for up to 10 years to comply with legal obligations. Necessary cookies are used during sessions, while analytics tools may retain data for up to 12 months unless consent is withdrawn.

9. Governing Law and Dispute Resolution

In the event of a dispute, jurisdiction lies with the courts of the consumer’s place of residence in Australia.

10. Contact Details

For any enquiries regarding orders, shipping, or customer support, please contact:

Email: care@sofamyhub.com
Phone: +81 (709) 467 92 35
Address: 210, 2-14-18 SHIMURA, ITABASHI-KU, TOKYO 174-0056, JAPAN
Business Hours: Monday to Friday, 08:10 to 16:10 (AEST)
Service Area: Australia