This Privacy Policy describes how personal data is collected, used, stored, and protected when users visit or use the website.
It applies to all data processing activities carried out through the website.
By accessing or using the services, users agree to this Privacy Policy and consent to the processing of their personal data within the scope and purposes described herein.
During use of the website, information necessary for proper service operation and user experience improvement is collected.
Data provided voluntarily by users includes: name, address, contact details, email address, payment information, and order-related details.
Data collected automatically includes: IP address, browser type, device used, pages visited, and session duration, collected through technical tools and cookies.
Functional and analytical cookies are used to facilitate navigation, enhance security, and analyse website usage.
Users may manage or withdraw consent at any time through browser settings or the preference options available on the website.
Personal data is processed exclusively for lawful purposes and in accordance with transparency and accountability principles.
Main purposes include:
order and payment processing
communication regarding shipping, delivery, and customer support
service improvement and optimisation
compliance with legal obligations
Data is shared only where necessary for service provision, such as with shipping providers, payment processors, or technical service partners.
Personal data is retained only for as long as necessary to fulfil the stated purposes or comply with legal obligations.
Order-related data may be retained for up to 10 years for administrative and legal requirements.
Strictly necessary cookies are used only for the duration of the session.
Analytical and preference cookies may be stored for up to 12 months unless consent is withdrawn earlier.
Users may disable or delete cookies at any time through browser settings.
In accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs), users have the right to:
request access to personal data
request correction or updates to personal data
request deletion of personal data where applicable
request restriction of data processing where applicable
object to data processing on legitimate grounds
withdraw consent at any time
Requests relating to these rights can be submitted via email to customer support.
Personal data processing is based on the following legal grounds:
performance of a contract or pre-contractual measures at the user’s request
compliance with legal obligations
user consent for specific purposes
legitimate interests of the shop, provided user rights are not overridden
All processing activities are conducted in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs).
For any questions or requests regarding personal data protection, please contact:
Email: care@sofamyhub.com
Phone: +81 (709) 467 92 35
Address: 210, 2-14-18 SHIMURA, ITABASHI-KU, TOKYO 174-0056, JAPAN
Business Hours: Monday to Friday, 08:10 to 16:10 (AEST)
Service Area: Australia
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