Return, Exchange, or Refund Policy

1. Return Conditions

Customers may request a return within 20 days from the date of delivery.

• The right of return applies only to items that are unused, undamaged, and returned in their original packaging, including all accessories provided.
• Direct exchanges are not available. Due to the nature of furniture products and related logistics arrangements, all requests are processed as separate returns to ensure a structured and secure process. If customers wish to obtain an alternative item, a new order must be placed through the website.
• Products made to specific customer requirements are excluded from the right of return in accordance with the Competition and Consumer Act 2010 (Australian Consumer Law).

Returned items must be in perfect condition. Any signs of use or damage may result in refusal of the return.

A return shipping label is included inside the package at the time of delivery (customers will find the return label inside the parcel upon receipt).

2. Return Request Procedure

To initiate a return request, customers must follow the procedure below:

Customers must submit a written request via email to customer support within 20 days of receiving the order, including the order number.

After preliminary verification, customers will receive a confirmation email with detailed return instructions.

The product must be securely packaged, preferably in its original packaging, and returned using the return label included in the parcel.

3. Refund Policy

After returned items are received and verified, refunds will be processed within 2–6 business days.

• Refunds will be issued using the same payment method as the original order unless otherwise agreed.
• The actual time for funds to be credited depends on the payment provider.

In the case of partial returns, only the amount corresponding to the returned items will be refunded.

If a product defect or non-conformity with the order is identified, return shipping costs will be fully covered in accordance with the consumer guarantees under the Competition and Consumer Act 2010 (Australian Consumer Law).

4. Contact Details

For any enquiries regarding returns, refunds, or customer support, please contact:

Email: care@sofamyhub.com
Phone: +81 (709) 467 92 35
Address: 210, 2-14-18 SHIMURA, ITABASHI-KU, TOKYO 174-0056, JAPAN
Business Hours: Monday to Friday, 08:10 to 16:10 (AEST)
Service Area: Australia