Contact Us

1. Contact Methods

We are available to assist with any enquiries relating to orders, shipping, returns, or general product information available on the website.

You can contact us through the following channels:

Email: care@sofamyhub.com
Phone: +81 (709) 467 92 35
Address: 210, 2-14-18 SHIMURA, ITABASHI-KU, TOKYO 174-0056, JAPAN
Service Area: Australia

We place strong emphasis on clear, professional, and reliable communication to ensure timely and effective customer support.

2. Customer Service Hours

Customer support is available Monday to Friday, from 08:10 to 16:10 (AEST).

During these hours, assistance is provided for:

order status verification and tracking
shipping and delivery enquiries
permitted order modifications within applicable timeframes
returns and refunds
administrative requests or general information

Requests received outside business hours will be handled on the next business day.

3. Enquiries Related to Orders or Shipping

Detailed information regarding delivery timeframes, shipping conditions, and return procedures is available in the relevant policies published on the website.

If the available information is not sufficient, customers may contact us directly using the channels listed above.

To ensure efficient handling of enquiries, customers are advised to provide their order number and a clear description of the request.