Payment Methods

1. Accepted Payment Methods

Secure payment methods are available on the website and comply with applicable payment regulations in Australia, including the Competition and Consumer Act 2010 and relevant financial transaction standards.

The following payment methods are accepted:

Credit and debit cards: Visa, Mastercard, American Express, JCB, Discover

All payments are processed at the time of order confirmation, subject to product availability and verification of the selected payment method.

2. Transaction Security

Protecting customer payment data is a priority.

All transactions are processed through secure connections using SSL encryption to ensure the safety of personal and financial information.

The website follows strong customer authentication requirements where applicable under Australian financial regulations.

Payment card details are not stored on servers.

Payment processing is carried out exclusively through authorised payment service providers compliant with international PCI DSS security standards.

3. Currency and Applicable Taxes

All prices displayed on the website are in euros (€) and include applicable taxes in accordance with Australian tax requirements.

No additional transaction fees are charged during the payment process unless explicitly stated on the checkout page.

Shipping fees are applied as follows: orders under €130 incur a €6 shipping fee, while orders of €130 or more qualify for free shipping.

4. Payment Confirmation

After successful payment, customers will receive an order confirmation email containing a reference number.

Order processing will begin only after the payment has been authorised by the payment provider.

If the payment is not authorised, the order will be considered invalid and will not be processed further.

5. Payment Issues and Refunds

In case of issues during payment, customers are advised to:

verify the entered payment details
ensure sufficient funds are available
contact their payment provider or bank

Refunds resulting from approved cancellations or valid returns will be processed within 2–6 business days and issued using the same payment method as the original transaction.

Actual credit times may vary depending on the payment service provider.

6. Contact Details

For any enquiries regarding payment methods or issues during the payment process, please contact:

Email: care@sofamyhub.com
Phone: +81 (709) 467 92 35
Address: 210, 2-14-18 SHIMURA, ITABASHI-KU, TOKYO 174-0056, JAPAN
Business Hours: Monday to Friday, 08:10 to 16:10 (AEST)
Service Area: Australia